Privacy Policy

When you submit a contact or booking form on our website, we collect the following information:

• Your name
• Phone number
• Email address (if provided)
• Appliance type and service description
• Your approximate location within New York City

We do not collect payment information on our website. Payments are handled directly with our technicians at the time of service.

We use the information you provide solely to:

• Schedule and dispatch a technician for your appliance repair
• Contact you to confirm or reschedule appointments
• Send service updates or follow-up information related to your repair
• Respond to inquiries you submit through our website

We do not sell, rent, or share your personal information with third parties for marketing purposes.

Our website uses Google Tag Manager and Google Analytics to understand how visitors use our site. This data is aggregated and anonymous — we cannot identify individual visitors from analytics data.

Cookies may be placed by Google Analytics for session tracking. You can disable cookies in your browser settings at any time without affecting your ability to use our website.

We retain contact information submitted through our forms for the duration necessary to complete your service request and for up to 12 months afterward for service record purposes. You may request deletion of your data at any time by contacting us directly.

Our website uses the following third-party services:

• Google Tag Manager / Analytics — website usage analytics
• Resend — email delivery for form submissions
• Vercel — website hosting and content delivery
• RingCentral — SMS and phone communication

Each of these services operates under its own privacy policy. We do not have access to data collected directly by these providers beyond what is necessary to operate our website.

SMS consent is not shared with third parties or affiliates.

You have the right to:

• Request access to the personal information we hold about you
• Request correction or deletion of your data
• Opt out of any communications from us at any time

To exercise these rights, contact us at the email address listed below.

Our website is served over HTTPS. Form data is transmitted securely. We do not store sensitive financial or payment data on our servers.

We may update this Privacy Policy from time to time. Any changes will be reflected on this page with an updated "Last updated" date. We encourage you to review this page periodically.

By opting into SMS from a web form or other medium, you are agreeing to receive SMS messages from Viking & SubZero Appliance Repair Service Inc. These messages may include:

• Appointment confirmations and reminders
• Technician dispatch notifications
• Service status updates
• Follow-up messages related to your repair

• Messaging frequency may vary.
• Message and data rates may apply.
• To opt out at any time, reply STOP to any message.
• For assistance, reply HELP or visit vikingandsubzero.com.
• SMS consent is not shared with third parties or affiliates.