Overview
Built-in and undercounter ice makers are precision machines, and when production slows or stops it's usually a clogged water line, a failed water inlet valve, a frozen or jammed harvest mechanism, or a dirty condenser. We find the actual cause and restore full, clean ice production instead of simply resetting the unit and hoping it holds.
We service Sub-Zero, Viking, Thermador and KitchenAid ice makers across NYC, including dedicated clear-ice machines. Every visit starts with a free diagnostic and an up-front quote, and all work is backed by a full parts-and-labor warranty.
Diagnostics
Not making ice
Ice tastes bad
Water leaking
Ice maker jammed
Slow ice production
Noisy operation
Waterline issues
Questions
The usual suspects are the water inlet valve, a clogged or frozen water line, or the harvest mechanism. We diagnose which on site and repair it so the unit produces a full batch again.
Yes. Off-tasting ice usually comes from the water line, a spent filter or the need for a proper cleaning cycle, all of which we address.
Yes. We service Sub-Zero's dedicated clear-ice units along with Viking, Thermador and KitchenAid built-in ice makers.
In most NYC areas, yes — beginning with a free diagnostic before any repair.